The liability insurer would like to know if you are satisfied with the way that they handled your personal injury claim.

What the insurer does with your feedback

• Your compliments and suggestions are shared with the claims handler of your case. For example during work meetings or individual conversations with claims handlers.
• The insurer can use your feedback to improve the claims handling process. For example, extra attention is given to the quality of conversations with victims, information about payments or faster claims handling.
• Insurers must comply with industry requirements. A reliable satisfaction survey with good results is part of this.
• Once a year the participating insurers share developments with each other.

Motivation of this research

• This satisfaction survey is a joint initiative of insurers that are affiliated with the Dutch Association of Insurers (Verbond van Verzekeraars).
• The institute's mission is to contribute to the improvement of handling personal injury claims. (click here for more information: https://platformpersonenschade.verzekeraars.nl/pps-info/english/)
• The survey that you receive (or already received) has been compiled by all participating insurers. You will find an overview of these parties on this website.

Data processing

• To guarantee the independence and reliability of the research, it is carried out by Q-Consult Insurance (Click here for more information: https://www.qcinsurance.nl/). https://www.qcinsurance.nl/).
• Q-Consult Insurance and the Dutch Association of Insurers have no access to your personal file.
• Q-Consult Insurance strictly adheres to the guidelines of the General Data Protection Regulation (GDPR). The GDPR is the European regulation that standardizes the rules for the processing of personal data by private companies and public authorities. The GDPR has been drawn up by the Dutch Data Protection Authority (AP), the Dutch data protection authority and the independent administrative body that supervises the processing of personal data.
• To guarantee your privacy, a strict confidentiality agreement and data processing agreement (DPA) have been concluded between the insurer concerned and Q-Consult Insurance.
• If you have any questions about the research, please send an email to: Letselschade@qcinsurance.nl.
• Do you not want to participate in the research? If you have not yet received an invitation for the survey, you can unsubscribe via the liability insurer that handled your claim. If you have already received an invitation, you can unsubscribe by sending an email to Letselschade@qcinsurance.nl. State your case number and the name of the insurer that is involved. Letselschade@qcinsurance.nl. State your case number and the name of the insurer that is involved.

Definitions

Many different parties can be involved in a personal injury claim process. Below you will find an overview of some of the terms you will encounter in this satisfaction survey.